Hotel Riu Palace Aruba - All Inclusive té piscina?

Sí, aquest allotjament té 2 piscines a l'aire lliure i una piscina infantil.

Hotel Riu Palace Aruba - All Inclusive accepta animals de companyia?

No, no es permeten animals de companyia a l'allotjament.

Quant costa aparcar a Hotel Riu Palace Aruba - All Inclusive?

L'aparcament sense assistència és gratuït en aquest allotjament.

A quina hora es fa el registre d'entrada a Hotel Riu Palace Aruba - All Inclusive?

Hora d'inici del registre d'entrada: 15:00. Hora de finalització del registre d'entrada: 23:30. Es pot fer una entrada tardana durant un horari limitat.

A Hotel Riu Palace Aruba - All Inclusive hi ha cap règim amb tot inclòs?

Sí, és un allotjament amb tot inclòs. El menjar i la beguda estan inclosos i, pel que fa a les activitats que s'hi ofereixen, destaca el voleibol.

On es troba Hotel Riu Palace Aruba - All Inclusive?

Aquest allotjament a Palm Beach es troba a la platja i a menys de 10 min a peu de les atraccions següents: El Casino a Hilton Aruba, Platja de Palm i Hyatt Regency Casino. Platja de l'Àguila i Casino Stellaris també són a menys de 2 km.

Hotel Riu Palace Aruba - All Inclusive Ressenyes, Ofertes i Fotos 2025

6/10, Acceptable

Lennox

15 de set. de 2025

Què li ha agradat: Neteja, personal i servei

I resented the fact that, throughout my stay, there was no adequate television service in the room. Upon my request, a technician came to my room to investigate. His visit was useless because he could not solve the problem. I had looked forward to watching television news and sports from Canada and the United States in the comfort of my room. Sadly, this did not happen. It ruined my visit. I therefore request a partial monetary refund of my hotel bill in compensation for this disastrous occurrence. A reasonable and speedy refund will be greatly appreciated.

Estada de 7 nits (set. 2025)

10/10, Excel·lent

Darla

Viatge en família

15 de set. de 2025

Què li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions

La atención al cliente fue una muy buena experiencia. Todo estuvo excelente. Gracias por la hospitalidad.

Estada de 3 nits (set. 2025)

2/10, Horrible

Artheia

14 de set. de 2025

Què li ha agradat: Neteja, personal i servei

Què no li ha agradat: Estat de l’allotjament i instal·lacions

The hotel was under construction, the television did not work, internet service was down for first few days, elevators went out twice, on day 3 no hot water There was NO INDICATION PROVIDED PRIOR TO BOOKING THAT THE HOTEL WAS UNDER COSTRUCTION/ Renovation. Noise started everyday at 6:30-7 am and went until 7pm! We had to have the buffet everyday. ALL RESTAURANTS FILLED EVERY DAY! No control over people reserving space at the beach or pool. Non guest at pool.

Estada de 4 nits (set. 2025)

6/10, Acceptable

Iskandar

13 de set. de 2025

There was no hot water in the first 24 hours. Tv and telephones did not work. Telephone started working after I made a multiple complains. It was very noisy everyday starting 8 in the morning due to renovations. Elevators weren't working properly and steady.

Estada de 7 nits (ag. 2025)

10/10, Excel·lent

Heela

Viatge en grup

13 de set. de 2025

Què li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions

We had a really amazing experience with RIU Palace! Great pools and beaches, nice and really helpful staff, clean property, great food, incredible view!

Estada de 7 nits (set. 2025)

6/10, Acceptable

Idalberto

Viatge en família

13 de set. de 2025

Què li ha agradat: Estat de l’allotjament i instal·lacions

Què no li ha agradat: Comoditats

They kept us awake, talking loudly in the hallways in front of our rooms from early on. The buffet didn't have enough food variety, and the waitresses took a long time to serve us. Daytime activities were limited to none, just music by the pool and very poor quality shows at night. The best thing was the spa, the first-class quality of the massages, and the phenomenal service.

Estada de 3 nits (set. 2025)

6/10, Acceptable

Natalia

Viatge en parella

13 de set. de 2025

Què li ha agradat: Personal i servei, comoditats

Què no li ha agradat: Estat de l’allotjament i instal·lacions

I don’t write reviews almost ever, but felt I should to help others in decision of lodging if traveling soon. My husband and I stayed at the Riu Palace for 5 nights and were very happy with the food options and the kind and happy staff. However, immediately entering our room we noticed it had a stench of mildew and the beds were wet because of the humidity in the air. Luckily the front desk did supply a dehumidifier for the first night and offered to switch our room the next day. However, instead of fixing the room’s issue, they made it clear we had to be out by 11am the next morning so they could prepare the room for the next guest, which didn’t feel right. They also didn’t mention that the Riu Palace gym is closed (the roof caved in) so guests have to use the Riu Antilles gym (sister hotel). Which is fine but requires about a 10 minute walk. There are only two elevators for both guests and staff use (almost never both working) so waiting time is high. The most frustrating was the constant construction from 7:00am to 8:00pm across the ENTIRE hotel. You couldn’t go anywhere (beach, pool, your room, your balcony, the lobby, etc) without the sound of jackhammering. The elevator area of our floor was always full of construction material, painting, etc etc and constant noise. It was hard to rest in the room during the day because it was so noisy. We love Aruba and really aren’t very picky people, but our experience will probably lead us to not choose Riu Palace again.

Estada de 4 nits (set. 2025)

10/10, Excel·lent

Ilmi

Viatge en família

13 de set. de 2025

Què li ha agradat: Neteja, comoditats

Excellent

Estada de 4 nits (set. 2025)

2/10, Horrible

carol

Viatge en família

10 de set. de 2025

Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions

If you are planning or have planned a trip here, cancel it! Cockroaches, no running water or hot water when they turn it on. Living out of porta potty because of no water. Limited dining. No air conditioning. Loud drilling noises in early AM. Had maintenance in our room middle of night. Challenges getting simple things like coffee, water or toilet paper. Staff was not good at managing expectations.

Estada de 6 nits (ag. 2025)

8/10, Bo

Laura, Rosendale Ny

10 de set. de 2025

Què li ha agradat: Neteja, comoditats

Everything was nice and everyone was very friendly the only thing I did not like is that I spent a lot of money and I couldn’t get any washcloths because the maid said they didn’t have enough to give. I was given hand towels that I had to use to shower with. This was very disappointing to me.

Estada de 7 nits (ag. 2025)

10/10, Excel·lent

isabel

9 de set. de 2025

Què li ha agradat: Neteja, personal i servei i estat de l’allotjament i instal·lacions

rooms cleaned food was great

Estada de 4 nits (set. 2025)

4/10, Deficient

Lori

Viatge en grup

9 de set. de 2025

Què li ha agradat: Personal i servei

Què no li ha agradat: Estat de l’allotjament i instal·lacions

This Riu Palace property is in the midst of a major renovation so I was nervous about staying here. I will say that it is in a nice location as it is walking distance to bars, restaurants, etc. Also, its on the beach which was very nice. However, even though our room was in the newer construction building the elevators kept skipping floors and lurching (very scary!) so much so we gave up and took the stairs for the last 2 days of our stay. Thank goodness we were only on the 3rd floor. The food was mediocre (especially the vegetarian offerings). The gym was closed so we had to use the smaller Riu Antillas gym which was crowded because guests of that hotel were using it as well. Our shower only got hot twice during our stay and did not drain properly as water backed up covering our feet. We came back to the room one day after breakfast and the ceiling vent had fallen out and was on the floor. Our television had one channel that was stuck on the same frozen picture the entire stay and we were only able to find two other working channels. We also saw several roaches on the ground floors and in stairwell and one of our friends saw one in their room! The staff was lovely and friendly. However, I think the Riu Palace needs a little more work and TLC before I would stay here again or recommend to other travelers coming to Aruba.

Estada de 4 nits (set. 2025)

8/10, Bo

Kevin Lee

Viatge en parella

8 de set. de 2025

Què li ha agradat: Comoditats

Property was nice just a lot of construction going on. Food was the usual for all inclusive. Not great, not bad.

Estada de 4 nits (set. 2025)

2/10, Horrible

Shkamb

Viatge en família

8 de set. de 2025

Què no li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions

Good afternoon. I would like to share my horrible experience at the Riu Hotel. Once again, Expedia fails to accurately advertise resorts. This is the second year in a row that I booked an all-inclusive resort through Expedia, and they did not mention that there was construction ongoing. This time, in Aruba, we decided to try a different island. Being outside the hurricane belt, we chose Riu Hotel, and despite it being the most expensive option, we thought it would be worth it to relax with our family of six, booking two rooms. However, when we arrived the next morning, we were greeted with construction noise from both ends of the buildings within the resort. We were located on the 5th floor, in rooms 1533 and 1534, and traveling with a three-year-old and a nine-month-old, we waited for the elevator for more than 20 minutes each morning because one elevator was out of service for most of the day. I don’t know if they were working on that elevator or if they needed to shut it down to power their machinery in the other buildings, but spending 20 minutes each time we needed to go up or down was nerve-wracking! We would have taken the stairs, but having a stroller made that impossible. The noise from 8 a.m. until 4 or 5 p.m. was unbearable, and there was also no hot water for the first three days. We took cold showers, which wasn’t an issue for the adults, but it was a nightmare for the children. I have pictures regarding the elevator issue and the lack of hot water!

Estada de 6 nits (ag. 2025)

8/10, Bo

Julie

Viatge en parella

8 de set. de 2025

Què li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions

Chambre très humide. Rénovation de 6h du matin à 8h du soir. Nourriture excellente. Plage exceptinnelle

Estada de 7 nits (ag. 2025)

6/10, Acceptable

Maria-Lourdes Santos

Viatge en parella

6 de set. de 2025

Què li ha agradat: Neteja, personal i servei i comoditats

Què no li ha agradat: Estat de l’allotjament i instal·lacions

The resort was under renovation, there are construction dust in the hallways. There are mosquitoes inside the room and hallways. Other than that, food was good and the staff for the most part were nice.

Estada de 3 nits (ag. 2025)

2/10, Horrible

Estefania

Viatge en família

6 de set. de 2025

Què no li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions

Do research about the property before booking your vacation. Multiple inconveniences during our stay! Would NOT recommend!

Estada de 5 nits (ag. 2025)

4/10, Deficient

Curtis

Viatge en parella

6 de set. de 2025

Què no li ha agradat: Personal i servei, comoditats i estat de l’allotjament i instal·lacions

This property is under full renovation / rehab. No hot water for 1st 2 nights of stay poor shower drainage. At least one out of tw0 of the elevators was out of service for duation of stay. Due to my complaints was moved from room 1822 (Jr. Suite) to room 275 on the "Time Share" side of property. Upon entering, room had not been cleaned had to put our luggage aside until housekeeping came to clean room before we could settle. Air conditioning in both rooms were not fuctioning properly as thermostat in rooms didn't control air. Its like they had temp pre set. Per hotel maintenance this was confirmed. Due to construction, crews struck and damaged cable antenna causing no t.v. for the duration of our stay (8-29-2025 through 7-1-2025). Construction and demo actively going on everyday of our stay except on Sunday. Per hotel own maintenance personel and I qoute, he states " this hotel has always had plumbing & A/C issues". Front desk staff is little to no help as it takes multiple complaints to get someone to your room. Like they just blow people off. This was my anniversary trip and it was completely ruined due to being uncomfortable the entire stay. Bookings should not be allowed here while this property is under construction

Estada de 3 nits (ag. 2025)

10/10, Excel·lent

Maikel

Viatge en família

5 de set. de 2025

Què li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions

La propiedad excelente, las playas magníficas, la seguridad en la isla es super, nos sentimos muy bien en estas vacaciones

Estada de 6 nits (ag. 2025)

6/10, Acceptable

Michele

Viatge en família

5 de set. de 2025

Què no li ha agradat: Personal i servei

Very nice location

Estada de 4 nits (ag. 2025)

2/10, Horrible

Marco

Viatge en família amb nens petits

4 de set. de 2025

Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions

I had a really bad experience at RIU Palace Aruba and feel compelled to share the issues I faced during my stay: Check-in took over an hour, which was incredibly frustrating after a long trip. When I finally got to my room, it wasn’t even cleaned properly. I had to request a different room and go through the hassle of changing it. The towels provided were unclean and had noticeable stains. When I brought this up to housekeeping, they didn’t even apologize or offer a solution. Overall, the rooms were poorly cleaned, which was especially uncomfortable since I was traveling with a baby and cleanliness was a priority. The staff throughout the resort were mostly unapologetic, abrasive, and rude, even when I made the simplest requests. It felt like they were more interested in brushing me off than providing good service. There was constant construction noise all day, making it hard to relax. What’s worse, there was no prior notice or disclaimer about ongoing construction when I booked or arrived. The food options were disappointing as well – the quality was poor and the variety in the restaurants was very limited. Overall, I expected much more from a resort of this caliber. The combination of poor service, cleanliness issues, and lack of transparency about construction made this a very unpleasant stay. I wouldn’t recommend RIU Palace Aruba based on my experience and would definitely not go there again.

Estada de 6 nits (ag. 2025)

4/10, Deficient

Denins

Viatge en família

3 de set. de 2025

Què no li ha agradat: Neteja, estat de l’allotjament i instal·lacions

This was a rough trip, the first night they gave us the wrong room type, we left for dinner came back to insects all over the floor and our luggage, they moved us to a different room, again not what we paid for, "for the night" Next day moved us to the suite we paid for, no hot water for 3 of 5 days there, entire place is under construction, weekends holidays they don't care, they are jackhammering 7a-7p every day, front desk staff were dismissive of our requests and offered a bottle of cheap champagne for our troubles.. the building is in disrepair in alot of places, tile missing in walkways, tile missing in the pool, previous reviews of no ac no hot water and insects are accurate, dont be like me and think, how bad can it be... its pretty bad..

Estada de 4 nits (ag. 2025)

6/10, Acceptable

Jorge Luis Suarez

Viatge en família

3 de set. de 2025

Què li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions

You can’t sleep after 7:30am. They still building the hotel and is very noisy. They should be offering at 50%

Estada de 4 nits (ag. 2025)

6/10, Acceptable

Carlos E

Viatge en família

3 de set. de 2025

Què li ha agradat: Neteja, comoditats

Què no li ha agradat: Estat de l’allotjament i instal·lacions

We've always enjoyed staying at RIU resorts in some of our favorite destinations, so we were looking forward to this trip. Unfortunately, our experience this time was quite different and not up to the usual RIU standards. We had issues with accommodations from the start. We requested an extra bed for our kids, who were staying in their own room, but the process was more complicated than it should’ve been. It took multiple follow-ups to get a resolution, which added unnecessary stress to our stay. To make things worse, one of our reserved dinners was suddenly canceled to accommodate a wedding party. While we understand special events happen, it felt like regular guests were being sidelined without any meaningful alternatives or communication. We’ve come to expect consistency, comfort, and hospitality from RIU, but this experience fell short in several key areas. We hope the resort can improve its service and guest prioritization, especially for returning families who usually enjoy their stays.

Estada de 6 nits (ag. 2025)

10/10, Excel·lent

Andrea Jean

Viatge en parella

2 de set. de 2025

Què li ha agradat: Comoditats

There was construction going on from 8am every morning. Jackhammers, sandblasting, broken waterlines that made for cold showers until the very last day of our stay. None of this was the fault of the staff, so I would still give the hotel staff and management an excellent rating. The food was great, choices were plentiful. The beach area was spacious and clean.

Estada de 7 nits (ag. 2025)

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Suite júnior (L)

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