6/10, Acceptable
Alfredo, Naples
Viatge en parella
21 de set. de 2025
I am writing to express my disappointment with my recent stay at your hotel. On the second day of my visit, I returned to my room late at night only to discover that housekeeping had not provided any towels, soap, or body lotion. This was very inconvenient, especially as I was preparing to take a shower after a long day and realized none of these basic amenities were available.
These items are essential and expected in every guest room. Having them missing not only caused frustration but also made the stay far less comfortable than it should have been.
I kindly ask that you review this matter with your housekeeping team to ensure it does not happen to other guests. I would also appreciate any goodwill gesture to acknowledge the inconvenience caused during my stay.
Alfredo
Estada de 3 nits (set. 2025)