A week before my check in date I was called and advised there was a maintenance issue and my booking was being moved to a different location about a 15 minute drive away. I expressed that this was not okay, that I’d chosen this location specifically because I had an event nearby and wouldn’t have transport, so moving to a new location was not feasible. The receptionist said she’d see what she would do and would call me back. 45 minutes later I received a text confirming my booking at the original location. I called the next day, since I had not been called back and wasn’t sure if the text was automated or where my booking was now located. The receptionist confirmed my booking at my chosen location, and when I asked if the maintenance issue had been resolved, they confirmed it had. I was a little confused that a maintenance issue that was so serious it meant I needed to be moved to an entirely new location was resolved in 45 minutes but apparently it was.
Upon arrival to the venue, I received a text that had codes to get into the building and the elevator, but no code to get into the room. I had to call reception and ask for the code to be resent.
On a positive note, the room was great, the location was excellent, the beds were comfortable, the shower had great water pressure, and there were no other issues once we got into the room.
