The room was dirty upon arrival. There was evident dust on the drawers, in the bathroom, side tables, and marks on the glasses. I went downstairs to let the staff know, and they were not the most hospitable. They sent a cleaning team up to re-clean our room on arrival. When the cleaning team came, the did not knock and opened the door on us. Thankfully my wife was in the bathroom with the door shut, but it was pretty uncomfortable.
The cleaning crew did not fully clean the room either, they missed the mirror in the bedroom area, the vents in the bathroom still had dust buildup on them, and the shower seals showed visible signs of mold.
The staff brought new cups and glasses and offered us a $100 credit to our stay.
However, be warned. If you stay longer than 4 days, they don’t have cleaning service included and you have to pay $35 to have a cleaning team come. They did not even have someone come replace the linens, refill toilet paper in the bathroom, or even make the bed.
This is something you expect in a budget hotel, but for the price we paid, there are other hotels in the area of midtown that offer better hospitality and services. The rooms were also fairly cheap feeling. The furniture was IKEA grade wood and there was a general sense of cost cutting throughout the hotel. I would not recommend Sonder hotels, at least this midtown location.
