4/10, Deficient
alfred
16 de set. de 2025
Què li ha agradat: Personal i servei
Què no li ha agradat: Neteja, estat de l’allotjament i instal·lacions
First, let me start by saying that this hotel has two things going for it, the staff is very accommodating ,very nice and made attempts to provide good customer service, secondly the location is ideal as it sits dead center between Jackson Square and Bourbon Street. After that there’s nothing left to offer. The hotel is very dated. There isn’t even an elevator which I wasn’t aware of before booking. This of course makes moving your bags in and out of the room a struggle for sure. Also, the housekeeping does not do a good job at all. There was a 1/8 inch of dust on every surface in my room and after making the mistake of walking barefoot on the floor, I discovered the room is neither swept or mopped. I also found left over trash from past room guests. Unfortunately on my last day, I discovered the biggest cockroach I’ve ever seen in the shower. The front desk made attempts to reconcile by moving me to another room, which was very nice, but then I discovered tiny lizards crawling everywhere outside of that room. I will note that on my way out the door they offered to refund me for one night of my stay, but unfortunately, the amount actually refunded was not the same as what I was promised. The positives of this hotel do not outweigh the negatives. I will not be returning.
alfred
Estada de 6 nits (set. 2025)
