4/10, Deficient
Gary
Viatge en parella
7 de febr. de 2026
Què li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
We have been staying at The Hume for a number of years every winter. We always used to book a basic room and it always included breakfast. This time I chose a bigger more expensive room. How disappointing the room had frosted glass so no view and when opened the window to get some fresh air the reason for the frosted window became apparent the room looked into the machinery area, which was extremely noisy.
So after a terrible nights sleep we went down for breakfast and were told it would be extra even though our friends who booked at the same got there’s included. When I queried this they said it was because I booked with Expedia.
When I booked on line I was sure I was on the hotels website.
Anyway when I mentioned this at checkout I was told it was all my fault and go and argue with Expedia. As for the room apparently if I had of rung them they would have told me that looked on to the machinery shed. So why do charge extra for a bad room I thought by paying extra I would have got a better room.
Gary
Estada d’1 nit (febr. 2026)
