We booked through Expedia as a Platinum client, which means I should receive an upgrade if available. However, when we arrived, the staff falsely claimed I had been upgraded, but the room was exactly the same as what I had originally booked. This was misleading and disappointing.
Dinner at the hotel restaurant was excellent, but lunchtime was a different story. I ordered a mild curry, but the chef made it extremely spicy. When he came out to apologize, he admitted that he assumed I could handle the heat because I “look Indian”—despite me specifically requesting mild. This was not only unprofessional but also completely unacceptable. On top of that, my food took so long to arrive that I eventually decided not to eat or order anything else. It’s clear why many guests loudly voiced their frustrations with the restaurant.
Housekeeping did a moderate job—nothing exceptional, but at least the basics were covered.
Overall, this hotel has potential, but major improvements are needed, especially in honesty from the staff, restaurant service, and overall guest experience. Until then, I wouldn’t recommend dining in or expecting premium service.
