The hotel is well located near the central train station,we didn't stay in Naples and visited a different place each day, so the location was great.
The STAFF at the receptuon were RUDE. When we first arrived nobody greeted us until we said hi and after that the girl at the reception keep focused on her instagram for a moment before asking what we wanted or anything, not even a welcome. This incredibly common in Naples, I was shocked about it.
I emailed the hotel weeks prior our visit and i haven't got a reply yet.
HOT WATER in the shower comes and goes with no reason.
Some of the the staff didn't speak a word of English (not a problem with that) som of their staff speak English and we would ask questions in English and got answers in italian ,we are Spanish so we understand a Italian more or less,but if they understood and sometimes spoke English I really don't understand why we would get answers in Italian.
CLEANLINESS was very good, specially considering how the rest of the city was,congratulations to the cleaning crew.
BREAKFAST is way too sweet, everything is very not appropriate for diabetic people.
BED is very uncomfortable, if you move the person on the other side will move as well, it feels like a watee bed.
