2/10, Horrible
James
Viatge en grup, Viatge en família
11 d’ag. de 2025
Què li ha agradat: Neteja, estat de l’allotjament i instal·lacions
Què no li ha agradat: Comoditats
Unfortunately, the villa is fraudulently advertised as the same location in Ornos beach as the hotel. On arrival at the hotel, we were informed that the villa is in a different location to the hotel. They did not tell us an address, but drove us there (20-25 minutes depending on traffic). The villa itself is very nice, it located in the middle of nowhere, back near the airport. It is isolated, with no food or shops nearby.
We immediately expressed our upset at this when dropped off. The hotel offered us the chance to cancel (not particularly helpful with a group of 6, 2 of which were staying at the hotel) or move into a much smaller room the following day (meaning unpacking and packing up again).
We decided to just stay in the villa as we had no desire to book a separate last minute accommodation.
To ensure we received high quality service for the remainder of our stay, we stopped short of making a compliant at the time. The villa itself was nice and clean, and would be a good holiday if you chose that location.
After the holiday, we made a formal complaint with the hotel regarding the fraudulent advert for the villa location, assuming there would be some form of financial compensation. Instead of that, they offered two free nights (min 5 day stay) and then accused us of blackmail, because we said we would write a negative review.
I hope they correctly update the villa location on Expedia. If not, treat this as a warning that it is in a completely different location.
James
Estada de 4 nits (ag. 2025)