4/10, Deficient
Jessica
Viatge en família amb nens petits, Viatge en família
31 de jul. de 2025
Què no li ha agradat: Neteja, comoditats
Really wanted to like this hotel but absolutely not worth the money. I paid around $500 USD per night for a very small room with just breakfast included. I would have expected more from both the room and the hotel/service.
The room: small, lots of bugs/ants, musty smell, uncomfortable bed, clogged sink, no hooks to hang towels.
The hotel: i can tell they try to make it a good experience but it also fell flat: the pool water is very cold, and the floor is dirty with leaves. Limited pool chairs that get “reserved” and no beach chairs included. Limited towel service and a hefty deposit per towel.
The worst part: on our last night the lights in our room would randomly turn on, waking up my entire family including our baby. This happened 4-5x at all hours of the night from 12-5 am. It was absolutely maddening and unacceptable. What made it worse is when we told the front the concierge yelled at us “what do you want me to do?!” No apology or offer to credit refund or make things right. So disappointed.
Do not recommend this hotel.
Jessica
Estada de 4 nits (jul. 2025)