Muntanyes Cooley

I booked this hotel to enjoy a few peaceful days, relax and unwind. Instead, I experienced the exact opposite. What should have been a restful getaway turned into a frustrating experience, made even worse by the management’s disappointing response. The noise was not only caused by other guests, but also by extremely thin walls, through which conversations could clearly be heard, and a very noisy air conditioning system. Every time neighboring guests closed their doors, whether late at night or early in the morning, the noise was incredibly disturbing and made it almost impossible to get a good night’s sleep. For the price charged, I find this completely unacceptable. I would neither return nor recommend this hotel, as there are certainly much more comfortable alternatives available at a similar price. On a positive note, four out of the five receptionists I interacted with were exceptionally friendly and welcoming. Unfortunately, this positive impression was overshadowed by the hotel management’s handling of my complaint. Instead of offering fair compensation for an already disappointing stay, the hotel manager suggested a discount on a future visit;essentially requiring me to spend more money at the same hotel to receive any compensation. A partial refund would have been a much fairer and more customer-oriented solution. Unfortunately, the management’s response came across as purely revenue-driven, with little understanding of genuine hospitality, sustainable customer

Very clean and comfortable, staff great and airport shuttle