2/10, Horrible
Julian
Viatge en família
22 de juny de 2025
Què no li ha agradat: Neteja, estat de l’allotjament i instal·lacions
I want to express my profound disappointment with my recent stay at the Munich Airport Marriott Hotel, it falls shockingly short of the standards expected from the Marriott brand.
First and foremost, the hotel’s name, “Airport Marriott,” is blatantly misleading. The implication of proximity to Munich Airport is a gross misrepresentation when, in reality, it would take 2 hours and 20 minutes to walk to the terminals. For a hotel branding itself as an airport convenience, this is unacceptable and borders on deceptive marketing. Travelers rely on accurate naming to make informed decisions, and this severely undermines trust.
Upon arrival, I found my room in a bad condition. The bed was not even made, sheets were crumpled and blankets totally strewn. This is a fundamental failure in basic housekeeping standards. For a hotel of Marriott’s reputed caliber, this is inexcusable and it set a deeply negative tone for the entire stay.
The shuttle service, which should be a cornerstone of an “airport” hotel, was equally disappointing. There was not a reliable schedule, particularly for early flights, making it useless for guests with morning departures. I was forced to arrange alternative transportation at significant inconvenience and cost.
On the other hand, the breakfast service was another letdown. With service starting at a time that made it impractical for guests with early commitments or flights. This is another sample of the hotel’s disconnect from its advertised purpose.
Julian
Estada d’1 nit (juny 2025)