6/10, Acceptable
Esther Patricia
Viatge en parella
7 de juny de 2025
Què li ha agradat: Neteja, estat de l’allotjament i instal·lacions
Què no li ha agradat: Personal i servei
The hotel was in a good location. Our room nice and spacious with lovely lake views! However the bed was very very hard. This may suit some people, I guess it’s down to personal preference,
On checking in to our room, realised our in room safe wasn’t working, we rang reception who sent a member of staff up in a short time, she clarified there was an error with the safe, we were told a technician would sort it the next day. This did not happen, not ideal to have no real secure place for expensive watches and passports!! Wasn’t given any apology or solution either.
The real dissatisfaction came on our last evening, when I realised we only had coffee sachets green or camomile tea, I rang reception asking for a couple of English breakfast teabags…. Our flight was very early the next morning, so wouldn’t be having breakfast which we had paid for as part of our holiday package…
Reception rang back to tell us we had used our allowance for the room and we would be charged for extra teabags!! Despite not using the coffees sugars or other condiments,, regardless we were told in a rude manner we were t entitled to a couple of teabags. I was pretty disgusted to be honest,, the male staff on shift at that time was very dismissive and unhelpful. ( not all staff were like this tbh)
So our 5 o clock start to the day was without a hot drink.. for a 5 star establishment I was very surprised at their treatment and attitude towards hotel clients. The hotel was quite unorganised and chaotic!
Esther Patricia
Estada de 4 nits (juny 2025)
