6/10, Acceptable
MARINA
Viatge en família
8 d’ag. de 2025
Què no li ha agradat: Personal i servei, comoditats
Not what expected
We booked one night as a stop on our way in the area, and we booked it due to its location and some very good reviews, however it was such a disappointment. The hotel itself is just as expected, a 3 star hotel with noticeable efforts of a recent renovation i.e. wallpaper, new curtains. Still showing signs of older tired days - out of date shower, dated hallway carpet, but in all fairness, clean in general. What was quite unpleasantly surprising was the lack of hospitality of the person in reception, perhaps the owner? We never felt unwelcome anywhere else before, so this was a shock. She was more preoccupied with tending to the restaurant guests than to the hotel clients, barely talked to us and had to chase her for information. It begged the question, how can someone working in hospitality be so unhospitable ? No mention of breakfast, the hotel amenities, no question on how our stay was, absolutely nothing! She behaved, in our opinion as a family, extremely unwelcoming and in parts rude. We did not try any of the other amenities due to such an unwelcoming atmosphere. The room was spacious enough, but very hot at night time. And no air conditioning, no nets to avoid getting bitten by flies if you chose to sleep with your windows opened. No view from the room either, looking onto the back yard where a lovely dog was resting. Overall, a memorable stay but not a positive one. Never using this hotel again!
MARINA
Estada d’1 nit (ag. 2025)