4/10
Great location but the web site is not reflecting the current condition. The hotel and pool, gardens, accommodation all require total renovation and maintenance.
The hotel suite was dated, poor condition, missing tiles in bathroom, mouldy and generally very tired. The cleaners worked hard and the staff were friendly but apparently the owners are interested in spending the money that is required to refurbish the hotel and ammenities.
The pool bar is empty has no glasses, drinks or staff.
The food is disappointing, cold, incorrect many times and quality overall below par. The menu was very limited and generally the food tasteless. Really wish we didn’t book the hotel and definitely not full board.
We reported several times to the staff but apparently the Chef advised he didn’t care what the customers said he only reported to his boss.
To make it worse the cleaner didn’t lock the patio doors on one occasion and the suite was invaded by monkeys that took everything from fruit, crisps, chocolate, drinks etc… defecated all over the suite, broke glasses and left monkey blood on the floor, bedding, bathroom, etc is was disgusting and took the cleaners 3hrs to clean…. All the affected clothes had to be specially cleaned and as a result I received an infection to my hands resulting in horrible blisters and now been treated by the Tropical Disease Center in London.
Sadly there are much better hotels close by that we visited and wish we hadn’t paid upfront.
Roger Charles
Estada de 11 nits (abr. 2025)
