6/10, Acceptable
Alicia
21 de set. de 2025
I’ve stayed at this property twice. The first time I had to wait between 20 and 30 minutes to check in because the person upfront seem to have gone on a break that they weren’t allowed to as the front desk was left unattended. It was around 10 PM at night. But the room was nice so I thought it was a one time fluke and booked there again this September. My check in process was better this time. However, my room had bedbugs (I have multiple videos of live ones and the exoskeletons in the mattress) and it took me a bit to figure that out, so I had already been in the room for a while and had started unpacking by the time I figured it out. I went downstairs told the attendance she apologized and moved me to different room. However, I was unhappy that not only the situation happened but no compensation or partial refund was offered. My belongings were exposed, and I had to take precautions as besides not wanting to bring them back to my home, I was traveling the entire week and didn’t wanna bring anything anywhere else. Also I would think a partial refund would be justified simply from the issue of not being able to stay in the room I paid for, the rather unpleasant an experience, and having to move rooms that late at night. I will say the attendant was very helpful and the rooms were spacious and modern.
Alicia
Estada d’1 nit (set. 2025)