4/10, Deficient
Avinash
Viatge en família amb nens petits
16 de nov. de 2025
Què no li ha agradat: Neteja
The room had several issues which we called several times to try to remedy. The one toilet seat was broken during the entire stay, the kettle and perculator were filthy with foul smells and several sediments that came off when passing your finger from inside of the kettle, same for the water container of the coffee perculator. The management kept on "sweet talking" about how they understand and they are sorry to hear about the experience etc etc and that a maintainance team would be scheduled shortly, however everyday was the same story despite multiple calls and complaints and after 3 days we gave up on trying and no on ever reached back out after that. The microwave was also broken from the start and they were never able to rectify this either. Completely poor customer service. We travelled with a 5 year old son as this was the only accomodation we could find downtown with 2 bedrooms but would strongly advise considering a more established hotel chain further up north unless your ok roughing it in the event something isn't to your liking. The place was not bad otherwise. Tiled floors and decent bathrooms, comfortable bedding. The building is undergoing some construction so the elevator situation is a bit of a mess on the weekend, took us over 15 minutes to get a lift that wasnt packed with people leaving/ going to the pool etc because 3 out of the 6 lifts were out of order.
Avinash
Estada de 6 nits (nov. 2025)