2/10, Horrible
Zheng
17 de març de 2026
Què no li ha agradat: Personal i servei
I strongly advise travelers to avoid this property. What should have been a routine stay turned into a logistical nightmare due to the sheer indifference of the management and staff.
Due to a third-party booking error, our initial three-night reservation for a double-bed room (two adults, two children) was incorrectly split. After resolving the first night, I spoke with the front desk multiple times the following morning. I received an explicit guarantee that a double-bed room was secured and ready for our second night.
Despite these assurances, we returned from a full day at Zoo Miami with two exhausted children only to be told that no double rooms were available. We were forced into a single-bed room, rendering our sleeping arrangements impossible.
The core issues were:
• Lack of Accountability: The staff was dismissive and displayed a complete lack of urgency regarding their own scheduling error.
• Broken Promises: A "guaranteed" room was given away, showing a failure in their internal communication and reservation system.
• Poor Professionalism: The demeanor of the staff was cold and entirely unhelpful.
I have been a loyal Hilton customer for over 20 years. This was, without question, the worst experience I have ever had within the Hilton portfolio. I deeply regret choosing this location and will be elevating this matter to corporate.
Zheng
Estada d’1 nit (març 2026)
