Viatges Merthyr Tydfil

Clean room and the new owners couldn’t do enough for us

Amazing old building, wonderful period and eclectic decor. Breakfasts are the best ever - huge selection and all equally delicious (and generously sized!) Staff and especially Manager Kerry were super helpful and charming. Dinners and lunches were also very good. Service was spotty and a bit haphazard. Internet was not consistent and you had to log in at least three times a day! Room (‘character’) was OK - a bit dark and dingy given the small window and dark paint. On the small side. The bathroom was OK but a bit neglected and dusty. Everything - furniture, beams, skirting boards, beading, seemed to be painted with a dark paint that hadn’t been properly applied so it is sticky and peeling. Definitely that needs to be remedied as it makes everything look tired and tatty. More attention needs to be given to cleaning as there was dust on every ledge, skirting board, and cobwebs in corners and in windows! everywhere in the hotel.

Beautiful old house and setting

Lucknam is simply the best hotel that I have stayed in, in the UK

The food and menus needs improvement. There is a lack of consistency, depending on who is in the kitchen I presume, particularly for breakfast. The buffet menus for events are poor value for money and some of the food seems to have been bought in frozen rather than prepared fresh. The prices don’t reflect this. We spoke to the fairly new manager who recognises the issues and assured us that they will be addressed.