Hoteles en Matao Tiupeniu

"Staff were super friendly and helpful"

"I turned up almost 2 hours after check in time and my room was no ready - staff could not have been more unhelpful, particularly the male worker at reception. After asking for a refund and asking to speak to the manager I was finally provided a room in the same category that I booked. I walked past many vacant rooms on my way so staff had zero empathy. My plans had been changed and no apology offered. Would not recommend this hotel"

"Had the most perfect stay in paradise. Everything you want for a relaxed island getaway. Accomodation was perfect, staff very friendly and helpful and excellent meals at the restaurant. We used the kayaks every day and snorkeled at the small reef to the east of the island. All villas appear to have water frontage. Could not recommend more highly if you are after a low key and relaxing escape "

"Nice place. No hot water for 2 days a bit annoying. Requests not alqays completed."

"The staff were very accommodating, nothing was too much hassle. The location was fantastic. Would definitely recommend this resort to somebody who wants a great location."

"Our spa room was a little tired however it was immaculately cleaned daily and all the staff were super friendly and helpful. Could not fault the wait staff at the bar and restaurant. Nothing was a problem."

"Una estancia muy agradable gracias al entorno, la forma de ser del personal del hotel y la ayuda prestada cuando requerimos de informaciones. "

"Friendly staff, lovely atmosphere and great location."

"Toilests are filty and run down the bathrooms have no proper shower and hot water .Cochroches everywhere no eating utensils no sheets on the bed only tiny blanket. Power points arent working, fan turn on no control full blast only. To make matters worst the care taker cant speak English French or Bishlama only Chinese just wondering where this care taker came from.We need someone to communicate with.The only one good thing there was the friendly security and the house keeping lady who...

"Location was good, resort rooms/apartments need work as the are aged and run down, only 1 kayak didn’t leak, no bikes, grounds and pool/deck was good, iguanas are locked in a small cage with nothing and overcrowded (should be at least a small bird aviary with a tree/shrub them in it), food was good, u have to ask for rooms to be serviced (u might get it). We had no water a few times and couple of nights, Beach was good. "

"El hotel en sí está bien. Es un apartahotel, con habitaciones con cocina, cosa en la que no me fijé. La gente del servicio es muy atenta, pero te tienes que acostumbrar al ritmo del Pacífico, con calma. Tienen wifi gratis en la recepción, no es una maravilla pero es constante, así que con paciencia ni tan mal. Lo malo es que el hotel queda un poco a trasmano de todo Port Vila, por lo que te tocará andar un rato medio (+/- 15min) para llegar al centro. La comida, sin ser una maravilla, está...

"The biggest asset to this hotel is their staff everyone was friendly, helpful and engaged with the kids. From the initial welcome from the chief to departing the hotel everything was great. Would recommend this hotel to anyone travelling to Vanuatu .. "

"I would like a refund for the accommodation. The property was not as advertised. There was no operating restaurant. The room was unclean The shutters on the windows broken. Overall very unsatisfactory and not what was represented. I would like my $1200 money returned."

"Staff were wonderful. Friendly and helpful. Unfortunately, we were unable to swim in the lagoon due to pollution. The 3 swimming pools were great and very clean. "

"Food offerings were pretty standard, although the Teppanyaki was awesome. Pool was very good. Boat to the Erakor resort for Lunch/Dinner was very useful. Significant refurbishment from 8am to 5pm was annoying, made it difficult to relax on the verandah - due to drilling/grinding etc. Room was well located next to the lagoon, spacious and functional. Loved our 1st visit to Vanuatu, the close proximity of Erakor and Ramada hotels provided lots of eating/drinking options."

"Deben tener un check out a las 12p como la inmensa mayoria de los hoteles del mundo."

"Right by the beach, amazing snorkelling, great staff with very helpful and kind manager. Food was delicious and cocktails delightful."