4/10, Deficient
MARIA
Viatge en família amb nens petits
10 d’ag. de 2025
Què li ha agradat: Neteja
We checked in at 4:00 PM and immediately noticed that the bathroom door lock was not working. It took approximately four hours for someone to address the issue, and the lock was not fixed until around 7:30 PM. At that time, we were informed that the bathroom door does not fully close.
Later that night, the bathroom door became completely stuck and locked. We called for service the next morning at 7:20 AM, but the issue was not resolved until around 9:30 AM. During that time, we were unable to use our own bathroom and had to use the bathroom in the next guest room.
As a result, we lost most of our first day—waiting for the initial repair and then dealing with the inconvenience of not having a working bathroom overnight. By the time the lock was first addressed around 7:30 PM, it was too late to enjoy amenities like the pool, which closes at sunset. This disrupted our stay and impacted our experience.
MARIA
Estada de 2 nits (ag. 2025)
