6/10, Acceptable
eric, Kenilworth
Viatge en parella
8 de jul. de 2025
Booked for 2 nights. In July. As we checked in we noticed someone checking out who was complaining about the poor Air Conditioning. The air con is limited a low of 19 degrees. Now in my opinion that seems too high, I would be expecting a maybe the ability to drop it to 16 or 17. I called down to reception and they stated nothing they could do as fixed to 19. I persisted and they eventually sent someone to the room who could feel the room temperature. The engineer stated that he would go to the main panel and sort it out. Guess what…..the Air Con did not appear to improve during the whole stay. The room was not serviced during our stay so we used damp towels for the most of the time. Paint was peeling off the ceiling above the bath so we needed to wash this out before we used it. In our opinion some the staff were a little surly so after their poor performance with air con and checkin. We decided that any comments would fall on deaf ears.
Some of the staff were very friendly and professional. The location is very good for the university and car parking in car park D is very convenient.
There is so many more options for hotels in this part of Manchester, we will probably try an alternative next time. This is obviously just out opinion and I am sure other guests have had a better experience.
eric
Estada de 2 nits (jul. 2025)