Viatges a Madison

The key card I got when I checked in had a different address and phone number than the hotel. When I got to the room, there was no remote for the TV. So I had to go back to the front desk to ask for one. They promised they would bring it to the room, but they never did. Also, we were 2 people traveling, but there was only 1 set of towels in the room, when I asked for a second towel for my husband, the woman at the front desk told me that it is only 1 set of towels per room, even if there are more than 1 person staying !!! The airconditioning made so much noise that we had to turn it off to be able to sleep, But it was in Mississippi in June, so we ended up not being able to sleep because it was getting to hot. There are also trains passing by behind the hotel throughout the night.

Simply not clean enough or updated enough to carry the Hilton name. Fantastic staff, but the place needs serious work! Fourth floor had a room right by the elevator that should have had vending machines and ice maker and it showed wires coming out of the wall. TV in our room was seriously outdated and useless. Flooring and bath area while clean were scruffy and outdated.

We never received housekeeping service and after several requests, they brought us fresh towels and emptied the trash. The front desk staff didn't seem the least bit concerned and offered no apology.

The gentleman who check me in was RUDE! He talked to me like I was a child. I would have left then but the room fee was none refundable. In addition: The bathroom was dirty. The towels were dirty. The carpet was dirty and frayed. The ceiling plaster was falling down. There were crumbs on the floor and chairs. The sprinklers were rusting and didn’t look like they would work. The blinds were stained. They had the nerve to charge a $50 deposit! I was very disappointed and didn’t get any sleep. I checked out early the next morning. I absolutely would not recommend staying at there!!!

Our toilet wouldn't flush in the room so we had to switch to a new room. The rooms were pretty clean but bathroom and hallways were not good. Hallway carpets were very dirty and the whole place smelled a little. Im glad there was gated parking because the area was a little weird.