2/10
I arrived late due to a mix-up with my train. I still paid for the reservation and kept the reservation. I notified the hotel ahead of time and confirmed my new arrival time with them. When I arrived, the receptionist refused to let me check in or have breakfast. As I tried to explain the situation again, he argued with me and tried to further prevent me from checking in. I was very disappointed by this interaction with the receptionist. The hotel and property were fine otherwise.
Thomas Stephen
Estada d’1 nit (juny 2025)