4/10
Pros: The location is great, and the view behind the hotel is nice. Also, the beds were comfortable.
Cons: NO HOT WATER!! We had two rooms on the 4th floor, which did not get hot water. After complaining multiple times, we got lukewarm water at night 10pm. However, the next morning, the water stopped completely!! I could not take a shower, but my mother was unfortunately in the middle of her shower when it stopped. I think they intentionally turned off the hot water to save money.
The hair dryer was not working either. It was a terrible experience after a long day of exploring Machu Picchu.
Also, the breakfast was pancakes & croissants, plus slices of bananas, pineapple, and papaya.
The family at reception seems friendly, but this hotel is definitely not worth the money we paid. The name & pictures and reviews are misleading!
Anu
Estada de 2 nits (juny 2025)