Viatges a Lukoran

We didn't choose this hotel. Our other accommodation cancelled the day before and Hotels.com found this option for us. I wouldn't have chosen a family hotel but we were desperate. Housekeeping was erratic - one day they emptied the bin, another day they made the bed, one day they cleaned the bathroom. Saggy mattresss & a gap between the bed and the wall so the pillow disappeared. Breakfast buffet excellent & lovely breakfast staff. When we went to use the indoor pool, there was nobody on reception. After a few minutes, I went to the main hotel reception & asked them to call the wellness staff. It was clear from her tone on the phone that she was being rude about people complaining. When I returned to the pool, the wellness staff member was rude. The lockers in the changing rooms don't have keys. We were told "kids stole them." There is no private changing room: I was told if I wanted privacy to go in the shower cubicle. The pool is OK but was always packed so we couldn't swim. We paid our tourist tax the night before leaving due to an early start. On departure we returned the swipe card & were asked if we had ordered a lunchbox to go - we hadn't because we hadn't been made aware we could. We would definitely have taken one because of missing breakfast. The rooms at the back are called "park view" but there is no park. There is a carpark which is noisy with frequent delivery trucks leaving the engine running. Also, there is a constant rumble of hotel air-con 24-hours a day.

We had a wonderful stay and couldn’t be happier with our experience. The staff truly went above and beyond to make our family feel welcome and comfortable throughout our visit. Traveling with a young child can sometimes be challenging, but the team consistently exceeded our expectations with their kindness, attentiveness, and willingness to help. Our room was spotless, well-maintained, and very comfortable. The amenities were excellent and thoughtfully designed for both relaxation and family enjoyment. The baby pool was an absolute highlight for our little one and provided hours of fun in a safe and welcoming environment. We were also impressed by the playground, which was beautifully maintained and offered a fantastic space for children to play and explore. Overall, this hotel delivered an exceptional family-friendly experience. We truly appreciated the outstanding service, excellent facilities, and warm hospitality. We would gladly return and highly recommend it to other families looking for a relaxing and memorable stay.