4/10, Deficient
Ashley D.
19 d’ag. de 2025
Què li ha agradat: Neteja
The villa on the whole was nice however the day we arrived I noticed there was no door on the washing machine and a set of curtains which should have been in front of a large window in the front bedroom had been ripped from the ceiling.I reported both of these on the day we arrived. The washing machine door wasn't replaced until the day before we left meaning we had to take the clothes to a laundry to be cleaned even though the villa boasted washing machine facilities. With regards the curtains I was told nothing can be done as curtains are not part of the property even though they had previously been there and were still in a cupboard int he property. Without these curtains being up the room was too light for my children to sleep in making the bedroom completely useless it also didnt help that the blinds in that room were damaged and also needed replacing. I have not been offered any kind of compensation. The villa should have been inspected after the last visitors left and these should have all been put right before we arrived or at the very least we should have been informed of them. I will be taking this futher
Ashley D.
Estada de 14 nits (jul. 2025)