2/10
When we arrived at the hotel, it was under renovations (not stated on Expedia or the hotels website). Expedia is no longer taking reservations from this hotel but refused to help us move to another hotel. Some of the many issues at the hotel were hotel lobby, restaurants were closed, they were charging for room service, elevators were not functioning, etc. This was not an operational all inclusive resort which is what we paid for and expected. We are now out $4500 and it ruined our vacation. We tried to resolve with the hotel and they were rude and not helpful. We spent hours of our vacation on the phone trying to get a different hotel with no help at all from Expedia. We ended up paying for another hotel at an added expense of $1500. Expedia just takes your money and has horrible non existent customer service!
Michelle
Estada de 6 nits (maig 2025)