4/10, Deficient
Justin
17 d’abr. de 2026
Què li ha agradat: Personal i servei
I used to love this hotel. Stayed 20 plus nights over 8 years (considering I live 2000 miles away and not associated with the airlines that frequent this hotel) Had arguably the worst experience after the amazing 15 minute check in period. Valet and front desk were very hospitable. But then starts the disappointment.
Room keeping must have been in a rush because room was turned over with body wash and conditioner and shampoo at below usage levels...
Damaged mirror was hanging in the wall by a screw(literally)
Toilet seat needed replacing
And had issues with trying to operate the shower...after bringing the details to front desk my replacement room in a hotel at under 70% occupancy was the room next door to another room being serviced with obnoxious noise levels. Also the replacement room had 3 other eye sores that would almost make the room unavailable at most comparable properties. For a hotel that charges 160 minimum (can go up to 500 when busy) plus a mandatory destination fee of 60 dollars. I never thought I would have to need a law degree to explain what my food and beverage credit worked for. The attendant at the cafe didn't want to offer me room charge after letting the guest right in front of me use room charge! (which is the only way to get the Credit?!)
To say I was disappointed is being nice...
Justin
Estada de 2 nits (abr. 2026)
