2/10, Horrible
Marianne
Viatge en família
13 d’ag. de 2025
Què no li ha agradat: Personal i servei, comoditats i estat de l’allotjament i instal·lacions
While indeed the property was beautiful however there are no handicapped accessibility’s. I phoned the property several times to be sure it could accommodate our 23 year old daughter I. Wheelchair. Her only way in and out of hotel was elevator thru basement parking garage in basement and the incline was so steep she couldn’t even propel herself. Also upon checking while all pre booked and quoted the final price we were charged an additional $2300.00. We stayed a week. I do realize the property was being remodeled however had they told me we would have looked elsewhere. And there was the morning at 11:00 and we were trapped on 3rd floors more than 3 hours with no way to get our daughter down as they were repairing the one elevator. Oh but during the elevator repair wait they did send food for us at no charge but we were trapped and if a fire had came we were trapped so for this reason alone putting our daughters life at risk for a week without any handicap ramps or entryways absolutely horrid and should be illegal. my rating is not good! Not handicap friendly and they don’t say the truth upon booking as I called them several times before I booked. The room also was absolutely not soundproof the first two morning we were waken next to our room construction at 7:00 am.for over ten thousand dollars this was definitely not what we were looking for. It took us 2 days to drive for this disappointment and they even charged vallet for such substandard handicap parking
Marianne
Estada de 7 nits (jul. 2025)