Lock & Load Miami

Very disappointing stay at Park Central South Beach. Three women entered our room while we were changing using their own key cards, our toilet was not fixed, and we were moved to a worse room. The second room had repeated key-card issues because staff failed to explain the deposit requirement. Most concerning, $400 went missing from our belongings. We reported everything and requested incident reports before checkout and again by email, but have yet to receive them. We also received conflicting information about security footage. The lack of security, communication, and accountability was unacceptable. We are requesting full refunds for both reservations and would not recommend this hotel based on our experience.