Llac Xili

Personalet var virkelig hjælpsomme

I specifically requested a room for an adult and two children, and the staff wouldn’t arrange a two bed room for us even they have room available. One of the cleaning ladies on 13th floor has some temper issues and kept talking loud to the other staff. Come on,,,, I don’t need to know your private matters.

Words cannot describe the smells we encountered. Arrived and checked in to a 'Deluxe' room and couldn't breathe with the thick smoke smell. Then saw the first dead cockroach and returned to reception to ask to upgrade. Paid 75 GBP to upgrade to a business suite and it wasn't much better. The thick smell of smoke on every furnishing cover was horrendous, and such a strong smell of vinegar when we turned the air conditioning on. Walls are filthy, with what appeared to be blood, cleaner didn't change cups or glasses but was in the room daily. Surprised not to have a fridge too. The suite was a really good size, and if it had been clean and didn't smell so badly, we would have been impressed. 40 minute taxi into central Shenzen.