Viatges a Little Grandsen

The two bedroom apartment was good. Sparsely furnished for such a big space, but that's fine. No air con so REALLY warm. After a couple of days with all the windows open, it became tolerable. The relationship between the owners and the front desk is strange. For example, there were no toilet rolls in the apartment - front desk gave as a couple as a favour, but said it's nothing to do with them, and we're meant to message about that kind of thing. At check out I mentioned that one of the windows doesn't close - he didn't seem too bothered, and it was hard to guess if he'd ever tell anyone about it. Communication from the owners was dire. They use the messaging facility on this site, but don't type anything, just attach HTML files containing the messages. On my phone, they appeared as dark grey text on a black background, making them near-impossible to read. I guess those messages would have been the route to information like the WiFi password, but I couldn't read the messages, so never found out.

Great hotel, and good location. Rooms clean and everything you need in them.

As long as everything goes well you’re good and the location is great but if you have a problem nobody there can help and management is MIA working always from off site. Next time i’ll pay twice as much and stay at Hilton Paddington just to never have to deal with non-helpful staff and management. My issue was being double charged because I wanted to use a different card and they would never reverse the charge on the card I wanted to clear after THEY said we have to do the charge on the card you want to use first. 3 days I asked and kept hearing “we’re looking into it” 4 different staff members I asked until I had to speak with hotels.com and my bank. Tried to do it without elevating it but they WOULD NOT LISTEN. Just to be clear they were both travel credit cards with high limits not debit cards. I simply wanted charges reversed from one card and put on another. I’ve traveled Europe for 40 years and NEVER had trouble like that in even the remotest of villages and this was LONDON. Lesson learned with small cheap hotels

Room was dirty floors shower not clean

Absolutely amazing stay Food and drink was exceptional room was clean and modern ( only one plug socket though) Treated like a vip from arrival to departure Only bad point was the service charge added that hadn’t been agreed or notified