6/10, Acceptable
Lori, burlingame
18 de set. de 2025
Què no li ha agradat: Personal i servei, comoditats i estat de l’allotjament i instal·lacions
Definitely not worth the price.
This Hotel is not what you will expect through how it is sold in photos and marketing. You will, like me, most likely think that this will be an upscale experience. This is not at all what is going on at this hotel.
Walking in the halls I felt like I was at a Holiday Inn with non-decorated corridors with scuff marks on the walls, at reception I felt like it was a hostel with people all over the place and dressed in their own choice of super casual clothing, and eating at the Italian restaurant—Santa Marta—was a super casual place with bad service. I can say the food was good, but with non-existent service, who cares about the food. I was left hunting for someone each time I needed anything.
My room matched the photos and was great which was the only positive I can honestly share.
The pool area is much smaller than in photos and is largely grass and dirt in the landscaping where you will have to set up a chair, if you can get one. People crowd in like sardines at times which looked exactly like a low-end Las Vegas hotel pool. No joke. There are only about 8 sunbeds at the pool and the rest is folding chairs with your feet on dirt and grass.
I was also extremely upset to have an employee be aggressively rude to me the one time that I called reception to ask for something.
Not worth the price!
The guests at this hotel were largely on the younger side, and not there for a nicer, high-end hotel experience like I thought I was going to have.
Lori
Estada de 2 nits (set. 2025)
