2/10, Horrible
Anita
Viatge en família
3 de nov. de 2025
The cruise I was on canceled Portugal as a stop because there were strikes for port workers, which would affect traffic and possibly the airports. The cruise did not enter Portugal, and I was stuck in Spain, having to pay for a hotel last minute.
I contacted LX, hoping they'd understand that my change of reservation was due to the strikes and the cruise ship not entering Portugal. Maybe strikes and stoppages are normal in Europe, but Lorrance S. from LX sent me the most tone deaf, condescending email saying I should have booked a refundable rate, and their logistics were too complex to assist me.
I know we live in a world where people don't care about others, but Lorrance S. showed such a lack of concern during this very confusing situation.
I hope no one gives this hotel their business because if you have an emergency, know that you'll be greeted with arrogance and condescension.
Anita
Estada de 2 nits (oct. 2025)






























