2/10, Horrible
Kallie
Viatge en família amb nens petits
5 d’abr. de 2026
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
During our stay, the toilet tank in our room suddenly broke after sitting down, which caused a leak. We reported it immediately and used towels to contain the water. Despite this, we were treated as though we caused the damage, even though the break appeared to be a maintenance-related issue. I also sustained an injury from a chipped porcelain during the incident.
We were ultimately asked to leave, despite having rented a room for an additional night. The assistant manager described the room as “unacceptable” due to wet towels around the toilet, trash, and a garlic butter spill on a chair. The towels were used to clean up the leak, trash was placed in the trash can (aside from pizza boxes which did not fit), and I had separated bedding for housekeeping. When reviewing the photos together, it was unclear what conditions were considered unacceptable beyond the cleanup efforts. I did take responsibility for the chair stain.
Noise complaints were raised shortly after arrival. I was traveling with children, including one with special needs and a two-year-old. We addressed this within two hours by having a family member leave with the child who was struggling, and made every effort to minimize disruption. I do want to acknowledge that staff responded promptly to the complaints, which shows concern for other guests. Additional issues included a dirty, cold pool and non-working in-room phones, which made communication difficult.
Kallie
Estada de 2 nits (abr. 2026)