2/10, Horrible
Angeline
Viatge en família amb nens petits
10 de nov. de 2025
Què li ha agradat: Comoditats
Què no li ha agradat: Neteja, estat de l’allotjament i instal·lacions
I arrived Friday evening to meet some family in town with my 5 year old, our first room had a ton of dirty towels in our closet but I tried to ignore it. Went to put my child to bed and there was black stuff all on the white sheets that was impossible to miss. I called down and they apologized and moved us only for the other room to have dirty sheets as well. Not set in stains but physical black dirt as if they didn't change the sheets at all. By that time it's was getting late but we couldn't sleep in those beds, I called down again and they moved us a 3rd time to a renovated room across the hall from our first room that was very clean. I just don't know why they gave me two dirty rooms before giving me a clean one. They offered nothing for the trouble and my daughter and I didn't go to bed until almost midnight. They had no one to speak with me the entire weekend and pretty much treated it as whatever my entire stay. The manager finally reached out today after I had to follow up AGAIN only to offer 75 dollars off our 500 dollar stay and a hope we will be back... Absolutely unacceptable and they should lose their license for giving me two rooms with very dirty sheets, a clean bed is really the bare minimum when using a hotel and they didn't really do anything to make me feel like they were sorry for the all around disgusting experience. Won't be back and neither will the rest of our family.
Angeline
Estada de 2 nits (nov. 2025)