4/10, Deficient
Julie
Viatge en família
12 de març de 2024
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
I booked this property for 4nights but since our flight got canceled I messaged the wotif for any changes for 3nights stay but the owner collected us for 4nights. The CHECK-IN was a disaster they don’t have a sign of their accommodation we keep on going back and forth until a guy coming out and I asked him for the property and he checked my reservation, I asked him if he’s the receptionist he said NO he just helping the owner, when he comes back he said that we don’t have reservation he mentioned the No Show, even if we didn’t arrived the first day, they deducted 4nights of my stay which the guy denied and said that wotif took the money and when I checked the bank it was the property not the wotif. I asked the guy if I can used the internet so that I can contact the wotif and he said no go outside and my daughter got scared and cried she wanted to go home. He’s very rude, he’s not helping us, so we went down luckily we meet a Filipina she’s very helpful she let me used her wifi so that I can contact wotif and I told the wotif Christopher T. I want a refund and moved to another hotel for peace of mind because my daughter was so stressed out. He contacted the owner and it was resolved we got in. I think that’s a lesson for us next time for our travel we need to check the accommodation carefully, reviews etc..
For our next travel WE WILL STAY AWAY THIS MANCHING MANSIONS specially this PEACE GUEST HOUSE not peace it’s a nightmare..closed by holiday inn, imperial hotel go there.
Julie
Estada de 4 nits (març 2024)