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"Check-in was quick and efficient. We had 4 rooms for a group of 10. The wine lounge (included as our package) was a great way to hang around with variety of wines, snacks, ice cream, etc. We missed the tea house as we were there at 4p and spent time to settle and picked our yukata before closing at 6pm. Dinner was good even though we didn’t have the wagyu package. Buffet breakfast has a lot of variety. The bed or futons were comfortable. In a nutshell the the place very nice, just too pricy....

"家族旅行で利用しました。 施設はとても綺麗で室内でも快適に過ごせました♪ お世話になりました。 ありがとうございました。"

"Great stay with amazing service from very kind staff. You need to accept the old school way of running the hotel they operate here. Great location and Mt Fuji views from the scenic Bath!!"

"the moment when we opened the curtain in the morning, the view that came into our eyes was just stunning!"

"SMOKING ROOM ASSIGNED IN THIS DAY AND AGE???? Small letters "smoking room" past my reading but WHO IN THE WORLD SELLS SMOKING ROOMS ????? FRONT DESK showed no emotions , empathy. Pathetic behaviour , not like most of Japanese people."

"It was all amazing"

"施設綺麗で大浴場もありまた利用したいです。 朝ご飯は品数多かったですけど和食よりだったかと。"

"晴れていると部屋から河口湖と富士山が見えるとても立地がいいホテル。食事もとても美味しい。"

"The staff was very welcoming, very helpful, and being at the hotel was a great experience. From the food to the private baths, to the activities around the site. 5 stars all the way around "

"Was a great hotel "

"また泊まりたい"

"It was a great room way better then expected an the walk there was pretty nice just kinda long "

"A lovely respite from the busy lake town where it was very crowded. Quiet and peaceful with calming environment and wonderful view of lake. Great location for hiking up to Tenjoyama Park with fabulous views of the lake and Mount Fuji. They could invest in an easier walk up the driveway to the hotel as it is very steep and could be considered moderately difficult. "

"The breakfast at this hotel was wonderful. The rooms were very clean and the staff was hospitable. I will definitely be staying here again."

"客室綺麗だったし、スタッフも親切で質問に返信も早いし、夜必要な物対応も早くて助かりました。 交通がちょっと不便な事以外に静かでよかったです。 一つライトが一つ壊れてたまにチカチカするのが良くなかったから早く交換してください！ ありがとうございました♪"

"very nice place"

"Das Frühstücksmenü war sehr gut "

"The view of Fuji from our room was amazing. The breakfast and dinner was exceptional and the staff was so friendly! Thank you for everything. "

"夕食のお料理が出てくるのが遅い。"