6/10, Acceptable
Brianne
Viatge en parella
30 de jul. de 2025
Què no li ha agradat: Personal i servei, comoditats
Property is in desperate need of repair and updating. Furniture is old and scratched up. Shower curtain rod was pulled out of the wall on one side and molding around the window from the shower. Fire alarm went off every time we took a shower.
We were there multiple days and never got our room serviced. Had to keep asking for clean towels at the desk but had a hard time locating a staff member every time. No robes in the room. Bathroom flooring was messed up and you could see the sub flooring underneath. Trash was left under the bed. The coffee maker was broken. Front steps are in desperate need of repair.
For the amount of money we spent for this boutique hotel, we expected excellent customer service at the very least but we never received our breakfast order and didn’t get the iron/board we requested.
Our keys stopped working multiple times during our stay. Again had to track down someone to rekey our cards.
They finally turned on the fountain because there was a wedding at the end of our weeklong stay. It was nice to finally see that but they turned it off as soon as the wedding was over.
Overall, it’s ok. Definitely not worth the amount of money we spent. Could’ve spent less at a Hampton and got hot breakfast every day.
Brianne
Estada de 4 nits (jul. 2025)
