Pasar a la sección principal

Serene Kandy

Alojamiento de 4.0 estrellas

Elige las fechas para ver los precios

Comentarios

8,0 de 10
Muy bueno

Servicios populares

  • Piscina
  • Aparcamiento incluido
  • Wifi gratis
  • Restaurante
  • Aire acondicionado
  • Desayuno disponible
El precio actual es de 64 €
incluye tasas e impuestos
Del 13 jun al 14 jun
Mod logo
Inicia sesión para echar un vistazo a las ventajas y los descuentos de los que puedes disfrutar. Cuantas más aventuras, ¡más recompensas!
Iniciar sesiónRegistrarme gratis

Alojamientos similares

Una piscina al aire libre
Sevana City Hotel Kandy
Kandy
  • Piscina
  • Wifi gratis
  • Restaurante
  • Desayuno disponible
8.8 sobre 10, Excelente, 565 comentarios
El precio actual es de 31 €
incluye tasas e impuestos
Del 28 may al 29 may
Sevana City Hotel Kandy
Comparar alojamientos parecidos

Políticas

Entrada

Hora de inicio del registro de entrada: 07:00; hora de fin: 23:30

La entrada después del horario establecido está sujeta a disponibilidad

Edad mínima para realizar el registro de entrada: 18 años

Salida

Salida antes de las 12:00

Registro de salida sin contacto personal disponible

Instrucciones especiales de entrada

Este alojamiento proporciona servicios de transporte desde el aeropuerto (puede aplicarse una tarifa). Los huéspedes deberán ponerse en contacto con el alojamiento a través de los datos que figuran en la confirmación de la reserva para proporcionar la información de su llegada.

La recepción abre todos los días de 06:00 a 00:00.

El servicio de recepción está disponible en horario limitado.

La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática

Formas de acceso

Servicio de recepción (horario limitado)

Mascotas

No se admiten mascotas ni animales de servicio.

Menores y camas adicionales

En este alojamiento se aceptan menores.

La estancia de un menor de 6 años es gratuita siempre que utilice las camas existentes de la habitación que comparte con sus padres o tutores.

Hay camas supletorias disponibles con un coste adicional de 10.0 USD por día.

Formas de pago

Información importante

Tasas

Los siguientes cargos se pagan en el alojamiento (es posible que las tasas incluyan los impuestos aplicables):

  • Cena de Nochebuena (24 de diciembre) por adulto: 60 USD.
  • Gran cena de Nochebuena (24 de diciembre) por menor: 30 USD (desde 6 hasta 11 años)
  • Cena de Nochevieja (31 de diciembre) por adulto: 75 USD.
  • Gran cena de Nochevieja (31 de diciembre) por menor: 37.5 USD (desde 6 hasta 11 años)

Hemos incluido todos los cargos que nos ha proporcionado el alojamiento.

Extras opcionales

  • Desayuno continental: 10 USD por adulto y 5 USD por menor (precio aproximado)
  • Transporte al aeropuerto: 80 USD por vehículo solo ida
  • Cama adicional: 10.0 USD por día

La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.

Otros detalles

Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Este alojamiento acepta tarjetas de crédito y efectivo.
Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo, sistema de seguridad y botiquín de primeros auxilios.
Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.

Información adicional

Este alojamiento no acepta mascotas ni perros guía.

Preguntas frecuentes

¿En Serene Kandy hay piscina?

Sí, este alojamiento cuenta con 8 piscinas al aire libre y una piscina infantil.

¿Cuánto cuesta alojarse en Serene Kandy?

A fecha de 22 de may de 2026, los precios encontrados para una estancia de una noche y dos adultos en Serene Kandy el 13 de jun de 2026 son de al menos 64 €, tasas e impuestos incluidos. El precio se basa en la tarifa por noche más barata encontrada en las últimas 24 horas para los próximos 30 días. Los precios están sujetos a cambios. Selecciona tus fechas para ver precios más precisos.

¿En Serene Kandy se aceptan mascotas?

No, este alojamiento no admite mascotas.

¿Cuál es el precio del aparcamiento en Serene Kandy?

El aparcamiento sin asistencia es gratuito en este alojamiento.

¿A qué hora se realiza la entrada en Serene Kandy?

Hora de inicio del registro de entrada: 07:00; hora de fin: 23:30. Se permite efectuar el registro de entrada después del horario establecido, aunque con limitaciones.

¿A qué hora se realiza la salida en Serene Kandy?

La salida se realiza a las 12:00.

¿En Serene Kandy se ofrece servicio de traslado desde y hasta el aeropuerto?

Sí, se ofrece un servicio de transporte desde y hasta el aeropuerto previa petición. Se cobra un cargo de 80 USD por vehículo.

¿Dónde se encuentra Serene Kandy?

En el casco histórico, este hotel ofrece alojamiento a diez minutos a pie de Kandy Viewpoint y Complejo monástico Malwathu Maha Viharaya. Parque Wales y Kandy City Centre también están a quince minutos. Estación de tren de Kandy está a 21 min a pie.

¿Puedo cancelar mi reserva de forma gratuita y recibir un reembolso completo?

Sí, este alojamiento ofrece cancelación gratuita con determinadas tarifas de habitación, porque es importante tener flexibilidad. Consulta la política de cancelación del alojamiento en nuestra web para obtener más información sobre las condiciones y las limitaciones.

Comentarios

Comentarios sobre

8,0

Muy bueno

8,4

Limpieza

7,2

Ubicación

8,0

Personal

8,0

Instalaciones y estado del alojamiento
13 comentarios de un total de 40 con una puntuación de 10 - Excelente
17 comentarios de un total de 40 con una puntuación de 8 - Bueno
6 comentarios de un total de 40 con una puntuación de 6 - Normal
3 comentarios de un total de 40 con una puntuación de 4 - Mediocre
1 comentarios de un total de 40 con una puntuación de 2 - Horrible

Comentarios

Verificado

8/10 Bueno

christopher

Aspectos positivos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
The hotel was nice for us as a family. The hotel itself is ok not amazing but it had a nice pool (NOT the 8 pools advertised on expedia) but we could see from pics this seemed unlikely. The view from our room was really poor of other hotels or a derelict housing area which as on a massive hill is a shame. Staff lovely as per normal. The rooms were a little old but ok. The breakfast was not buffet as not enough people staying there. Which is fair enough but we could order what we wanted and it was ok.
Se alojó 2 noches en marzo de 2026
Verificado

10/10 Excelente

Grady

Aspectos positivos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
Great place to stay in Kandy! Rooms are clean, comfortable, and shower is great. Staff are true professionals and definitely want you to have a great stay. Hotel is perched atop hill just outside of town. Plenty of nice restaurants nearby and the town is a nice 20 stroll down the hill. Staff hooked us up with a great driver for day trip to Sigiriya. Great place to stay!
Se alojó 3 noches en agosto de 2025
Verificado

10/10 Excelente

Ganesh

Aspectos positivos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
Good location, rooftop pool and bar area is brilliant. Restaurant and chef are top
Se alojó 3 noches en septiembre de 2024
Verificado

10/10 Excelente

keith

Aspectos positivos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
Lovely hotel with a fantastic view of Kandy. The staff and food were excellent and the rooms were great. Highly recommended.
Se alojó 1 noche en septiembre de 2024
Verificado

10/10 Excelente

Barry

Aspectos positivos: Personal y instalaciones y estado del alojamiento
Excellent hotel, staff couldn’t do enough for us. Good value too as when booking I understood it was a room only deal but it turned out to also include breakfast and evening meal so it worked out at just £35/night each. Would definitely stay here again! 👍👍👍
Se alojó 2 noches en marzo de 2024
Verificado

8/10 Bueno

Trenton

Aspectos positivos: Limpieza, personal, instalaciones y estado del alojamiento y comodidad de la habitación

Recommended - Serene Kandy

Enjoyed out stay at Serene Kandy. The hotel was quiet and the rooms don't really have a view (or at least our didn't). Here are the positives - super friendly and welcoming staff. Spacious and comfortable room. Great pool area. Universal power points and plenty of them. Delicious and quality breakfast. Some opportunities for improvement - ironing boards in the room, more water for guests and the cost of the breakfast is a little on the expensive side.
Se alojó 1 noche en junio de 2025
Verificado

4/10 Mediocre

phillip

Aspectos negativos: Personal y comodidad de la habitación

disappointing, go elsewhere!

Hotel badly run and nothing turned up when Ui asked and without constant reminders.
Verificado

6/10 Normal

Ishbel

Aspectos positivos: Limpieza

Ridiculously expensive room

Hotel was fine but we were hugely over charged for our room compared to what our children and partners paid for their rooms - such a huge difference in price for 2 different room categories. We paid 350 usd for 2 nights for massive room which we didn’t need and no breakfast and the other 2 double rooms which were very nice only cost 150 usd for 2 nights including breakfast which was a much better deal. On asking the hotel to move us to a double room they refused this although we saw on the internet that there was availability and at a much reduced price compared to what we paid. We felt cheated with the price we had to pay for our room and would definitely not recommend people to book the room for 4 people if only 2 need a bed. Otherwise the pool area was nice and double rooms were good standard. Hotel seemed to be empty apart from us which is another reason we cannot understand why we had to have such a huge and expensive room. Breakfast was not very nice at all although the staff did their best. We think everything was done in a microwave. Will definitely not be going back to this hotel ! If only they could have shown some goodwill .
Se alojó 2 noches en febrero de 2025
Verificado

6/10 Normal

Viajero verificado

Aspectos positivos: Limpieza, personal y comodidad de la habitación

Unwelcome, down the road and someone has a key!

We booked Serene Kandy despite some of the reviews on here. We are aware that we are travelling in low season and hotels are not at capacity. We had booked a room in the East Wing and so arrived there. There was a reception, closed, and a security guard who told our driver that we were not expected and to go away. We had not realised from booking that the East Wing is an entirely separate building down the road. We persisted and went to main hotel reception, where again they told us they had not got a booking for us. Finally they gave us a room, back in the east wing, which wasn't ready. We did not get any information - wifi password, bottled water etc. Dinner, breakfast and the pool were in the main wing, a 3 minute walk down a very dark, windy road where traffic goes fast. It gets dark at 6pm and we felt uncomfortable. They reluctantly offered to pick us up in a tuk tuk (heavy rain) but this service was not offered again. We had booked dinner and it must be said, food was amazing. However, be aware that drinks (including water) are extra - they kept bringing us more and then charged us. We accepted all of this, however, at 1.30am on our final night we were awoken by a very large party in the lobby of our wing. After a while, our door was unlocked from the outside. Fortunately, we had the security chain across, but it is unacceptable that someone else was given a key to our room, potentially putting two solo females at risk.
Se alojó 2 noches en agosto de 2019
Verificado

10/10 Excelente

Viajero verificado

Aspectos positivos: Limpieza, personal, instalaciones y estado del alojamiento y comodidad de la habitación

Recommend

Good hotel and in hilly area of Kandy. Restaurant was also good. Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center.
Se alojó 1 noche en enero de 2019
Verificado

8/10 Bueno

Viajero verificado

Aspectos positivos: Personal
Aspectos negativos: Comodidad de la habitación
Needs improvement in room maintenance. Telephone not working, set top box not working, remote not working
Se alojó 1 noche en diciembre de 2018
Verificado

2/10 Horrible

Viajero verificado

Aspectos negativos: Limpieza, instalaciones y estado del alojamiento y comodidad de la habitación

Not a 4 star hotel..very disappointed

My partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so don't be fooled to book tours with them. Breakfast was basic but dinner wasn't great at all. Staff are very friendly and helpful.
Se alojó 2 noches en enero de 2018
Verificado

8/10 Bueno

Ajit

Aspectos positivos: Limpieza, personal y instalaciones y estado del alojamiento

Take Care to avoid injury

As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off. The cause of this happening is because the Mattress is about 6" shorter on the Left side,Right side and from the Foot of the Bed. The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework. The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid.
Se alojó 2 noches en enero de 2018
Verificado

10/10 Excelente

Raman

Aspectos positivos: Limpieza, personal, instalaciones y estado del alojamiento y comodidad de la habitación

Serene grand

Awesome. Great location. Scenic view. Nice comfy rooms
Se alojó 1 noche en enero de 2018
Verificado

8/10 Bueno

Nick

Aspectos positivos: Limpieza y comodidad de la habitación
Aspectos negativos: Personal

Nice hotel

Charged for beers from mini bar that weren't there to begin with
Se alojó 1 noche en diciembre de 2017
Verificado

8/10 Bueno

Viajero verificado

Aspectos positivos: Limpieza, personal, instalaciones y estado del alojamiento y comodidad de la habitación

Do it

Nice and clean. Monkeys on the balcony which was awesome. Breakfast was nice only because the had an omelett guy. Would stay again.
Se alojó 2 noches en diciembre de 2017
Verificado

8/10 Bueno

Michael

Aspectos positivos: Limpieza, personal, instalaciones y estado del alojamiento y comodidad de la habitación

Good stay in Kandy

Attentive staff, good food
Se alojó 3 noches en noviembre de 2017
Verificado

6/10 Normal

Traveller

Aspectos positivos: Limpieza y personal

Not as bright as 4 stars, but good for a night

he hotel definitely should be categorized as three-star. The rooms are clean and comfortable, but completely outdated. I stayed in a deluxe double room and it was nothing fancy. The walls, ceilings, and floors are not soundproofed. You can hear EVERYTHING from other guests, the restaurant, and staff. It seemed like they were constantly moving furniture above me and you hear the regular slamming of doors. I had a mountain view of the building next-door under construction. The rooms aren't sealed very well. There was a large gap under my room door (I put a towel to block bugs coming in) and gaps in the sliding glass doors. They don’t provide face or hand towels. I had to request when I first arrived and only got one in the two nights that I stayed. They don’t have duvets or comforters. You’re only left to cover with the bedsheets. I agree with the previous guests, the layout is bazaar. On the plus side, the breakfast and dinner buffets are good. However, the food is only warm and not hot. And the staff is friendly enough.
Se alojó 2 noches en octubre de 2017
Verificado

8/10 Bueno

Scott

Aspectos positivos: Limpieza, personal, instalaciones y estado del alojamiento y comodidad de la habitación

Fairly priced hotel with mountain view of Kandy ci

My wife and I stayed here for two nights. We were not sure what to expect, but it ended up being a great place to stay. The staff and the manager did everything they could to make our stay comfortable and enjoyable. They also provided an awesome driver who made it very easy for us to visit all of the sites/activities that we hoped to see. If I had to suggest one thing that I think could be a bit better, I would say the food. It was certainly not bad, but it could be better. About the same as other places I have stayed in Sri Lanka. Overall, I feel good about the room and the service we received. I think the hotel is reasonably priced and it is worth a stay if you are staying in Kandy for a couple days.
Se alojó 2 noches en octubre de 2017
Verificado

4/10 Mediocre

Chris

Aspectos negativos: Limpieza, personal, instalaciones y estado del alojamiento y comodidad de la habitación

Dreadful service!!!!

I stayed in seven different hotels during my time in Sri Lanka and the Serene Grand was the worst. The bathroom was crawling with ants when we arrived meaning the overall cleanliness was poor. The service was even worse. The internet in the hotel was down so i asked at 8am if it could be checked, by 3pm it was still down and i was told it would be back up in half an hour. An hour later it was still down and it took another hour for them to deliver me a dongle. I was told my laundry would be ready in the morning and again at 3pm I had to ask where this was (the reaction suggested they had completely forgot about it). I was told it would be ready by 4pm but again when i asked i got a surprised look. I came back from dinner at 8pm and the laundry still hadn't been done. If you ask for the staff here to help then you will be completely forgotten about within minutes (and the hotel wasn't even busy).
Verificado

4/10 Mediocre

Andrew

Aspectos negativos: Limpieza, personal, instalaciones y estado del alojamiento y comodidad de la habitación

Disappointing stay due to overbooking by the hotel

The hotel and room itself was lovely and couldn't be faulted. However, on arrival we were told they only had 1 room left despite having confirmed and paid for two. This meant two of our party were relocated to the Serene Garden down the road. Not a good experience when travelling together. The room at the Serene Gardens was foisty and dingy / not st all what we had booked. Their staff were also unlesssnt and quite rude. Such a shame!
Verificado

10/10 Excelente

Mette

Aspectos positivos: Limpieza, personal, instalaciones y estado del alojamiento y comodidad de la habitación

Skønt hotel !

Vi sov en nat på Senere Grand og det var skønt. Vi ankom lidt sent efter en laaang dag, og vi fik roomservice, et dejligt bad og ellers slappede vi bare af resten af aftenen. Skønt hotel, der var super rent og pænt.
Verificado

10/10 Excelente

Kathy

Aspectos positivos: Limpieza, personal, instalaciones y estado del alojamiento y comodidad de la habitación

Recommend for your stay in Kandy

My husband and I thoroughly enjoyed our stay at the Serene Grand Hotel. We had a balcony to the front and each morning the monkeys would come to visit. The bed was comfortable, room was large and clean, and the location was convenient. I would recommend this hotel for your stay in Kandy.
Verificado

8/10 Bueno

Ranadeep

Aspectos positivos: Limpieza, personal, instalaciones y estado del alojamiento y comodidad de la habitación

Amazing hotel. Best location n view

It was an amazing stay at Serene grand. Simply Awesome
Verificado

6/10 Normal

Jarmo

Aspectos positivos: Instalaciones y estado del alojamiento
Aspectos negativos: Limpieza

Maisemahotelli, hyvät yhteydet keskustaan

Siivouspalvelun taso heikko, varsinkin lattialla siirretään likaa paikasta toiseen.