4/10, Deficient
antonio n.
22 d’abr. de 2025
Què li ha agradat: Neteja
I hope things change for the next guest.
The place was just as listed, and a good place to get away. However, on the morning of my check-in, I had to ask the owner for check-in details since per VRBO, the owner should send checkin instructions two days prior. On the morning of, I recieved none and arrived about one hour prior to my check-in time. Again, still nothing from the owner. I was in the phone with customer service when the cleaner arrived and told me the owner told her that a guest was checking in. He told her he had emergency surgery at 140 pm, and never bothered reaching out to me that morning. The cleaner had to leave me with gate and door code and was shocked the owner/host had not given it to me. Had I not waited, I never would have gotten them.even during my stay, I never received a text or message from the owner/host. The cleaner was the most helpful with my stay even though it was not her responsibility to provide me with these details. There was a last minute guest prior to me in the days prior. The cleaner was left to clean in a hurry since my slide and I arrived. A couple of beer bottles were left behind because she had to clean in a hurricane we arrived and she wasn’t even notified of a prior guest, thinking it was already clean for my spouse and I. I wouldn’t sit here and type this out if it wasn’t a big deal. Host/owner, next time, please be attentive, have a sense of urgency to respond and explain to your guest if something arises. Better yet, please provide check-in codes as needed.
antonio n.
Estada de 3 nits (abr. 2025)