Viatges a Joao Fernandes

O hotel é bom, tem ótima localização para quem gosta de pegar praia, pois é frente mar e a região é tranquila, além de ser próximo ao Barra Shopping (5min de Uber). Já fiquei muitas vezes quando era Novotel e o serviço sem dúvidas era superior, a estrutura é a mesma, mas o atendimento e o serviço (comparando) caiu um pouco. Exemplo, o Novotel oferecia serviço de praia com Toalhas, cadeiras e guarda-sol, atualmente tiraram o guarda-sol. A equipe mudou mas alguns ainda são vistos com o uniforme do Novotel, ao meu ver tem que seguir um padrão. Enfim, tem pontos a melhorar, mas ficaria novamente pela comodidade e localização.

Hotel leaves a lot to be desired, lots of areas for improvement: small stuffy rooms, AC barely working, moldy showers, flat pillows, fruit flies in the washroom, very musty rooms and stained yellow spot on towels. Definitely not a 5 star experience, very disappointed. Staff is nice but that’s about it. Long way from where it needs to be from a Hilton standard.

Overall great experience, a wonderful hotel with the most lovely staff.

The very best thing was early check in. The gentleman at the front desk was super friendly and helpful and allowed us to check in at 11:30am (normal is 2pm). I'm sure that is not always possible but after a long flight that arrived inconveniently early, we were grateful. Everything else was good. The location is great with a perfect view of the beautiful Ipanema beach and the incredible foot-volleyball players and people relaxing by the sea. There are a ton of food options within a 5 minute walk (from McDonalds to fancy Brazilian steak). My only negative about the location is that it's about an hour drive from the airport when traffic is bad - and traffic is always bad (except apparently at 2am on Sunday). By the way, we never felt unsafe during our stay other than at the airport itself, where a flock of shady taxi drivers aggressively tried to persuade us that they were "official ubers". Don't fall for it - they will charge many times the correct rate. Go ahead and book this hotel.

Great place to stay and great staff