8/10, Bo
John
Viatge en parella
21 de juny de 2025
Què li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
Fer Hotel truly shines in several key areas, making it a tempting choice for travelers. The service from the majority of the staff was genuinely excellent. They were attentive, friendly, and went out of their way to be helpful, creating a warm and welcoming atmosphere. The hotel's convenient location is another major plus. Situated perfectly for exploring the city, it allowed for easy access to popular attractions, public transport, and a wide array of dining options, which significantly enhanced my visit. The facilities were also impressive, offering everything needed for a comfortable stay, from well-appointed rooms to communal areas that were both stylish and practical.
However, my experience was unfortunately marred by some highly unprofessional practices. The most disruptive was being asked to change rooms in the middle of my stay. This was incredibly inconvenient and frankly, unacceptable for a hotel of this caliber. It disrupted my settled routine and wasted valuable time unpacking and repacking. A notable design flaw is the screen separating the bathroom and bedroom. This screen featured many persistent, unsightly stains that detracted from the overall cleanliness and aesthetic of the room.
Furthermore, the hotel's policy regarding payments was confusing and frustrating. They charged a deposit on top of the full hotel payment upon check-in, only to then void the charges upon checkout. While the deposit was eventually returned, this practice creates unnecessary...
John
Estada de 3 nits (juny 2025)
