4/10, Deficient
Robert
Viatge en família
23 de set. de 2025
Què no li ha agradat: Personal i servei, estat de l’allotjament i instal·lacions
Atlantic Inn – Indialantic, FL
⭐☆☆☆☆
"The Inn That Forgot Its Guests”?
We came for a quiet beach escape. What I got was a crash course in mismanagement and indifference.
We checked into a room with a broken toilet—tools still scattered, no heads-up. My husband fixed it enough to function, but minutes later, a staff woman came up to the room and insisted we move. I’d just unpacked. When I declined, she shrugged and said, “As long as I don’t get a bad review.” That was the tone for the rest of our stay. In my experience, rooms that are out of order are labeled so, at the front desk, and not rented to begin with.
The next morning, with a “Do Not Disturb” sign clearly displayed, a housekeeper walked in without knocking. We were in bed. She apologized and left—but her cart sat outside our door all day. No follow-up. No towels. My husband went down to the front desk, asked for fresh ones, and was told to return the used ones first. My husband explained we weren’t stealing anything and mentioned the housekeeping breach. The staff interrupted, talked over him, and finally asked if he wanted to leave the property.
This wasn’t a misunderstanding. It was a pattern: dismissive, defensive, and deeply unprofessional. The room was bare-bones, which I expected. But basic respect? That should come standard. I would highly recommend an education in hospitality as there clearly was none.
Other than the above, the location was wonderful.
Robert
Estada d’1 nit (set. 2025)