Viatges a Illa d'Armona

Habitación amplia, agua mineral diaria y servicio de toallas diario escelente. Mejorable: espacio vital en zona desayuno y piscina. La piscina ni se parece a la de su publicidad. Es pequeña y sin profundidad. Además de lo pequeña que es dejan jugar a los niños a la pelota. La zona de desayuno muy estrecha y con mucha gente a la vez. Poca variedad de desayuno, muy repetitivo.

Excelente localização de hotel, mesmo junto à praia, boa piscina. No entanto, nota-se que as condições dos quartos são antigas e a pressão de água terrível Mas, devo dizer que a localização e a piscina compensam essas falhas.

The staff were welcoming and friendly. The location was outstanding. Gardens and outdoor areas very well mai in

Super

Disappointing experience – far below a 5-star standard Unfortunately, our stay at Cascade did not come close to the standard we expected from a 5-star hotel. The problems started immediately. Our room was not ready at the agreed check-in time, and when we eventually received access, it was still not properly prepared. This negatively affected the first day of our stay. On the second day, our room had still not been cleaned by 17:00. We contacted the hotel and were told housekeeping had until 17:30, but the room was still not serviced by then. When it was eventually cleaned, the standard was poor and only three towels were provided despite us being four guests. We also had a very disappointing experience at the pool. While we were eating at the hotel restaurant, other guests took our sun loungers even though our belongings were still there. When we asked staff for assistance, we were essentially told that they could not help and that we could remove another guest’s belongings and take their loungers instead. This was an astonishing response and certainly not the level of professionalism we expected. To make matters worse, significant parts of the spa facilities were unavailable, including the ice bath and sauna. We raised our concerns with the hotel, and Manager Samuel acknowledged our experience. The property itself has many qualities, which makes the experience even more disappointing. At t