Viatges a Île dʼAmbre

Excellent séjour dans l’hôtel. Chambre junior très lumineuse. Très bon service de restauration. Personnel très serviable et à nos petits soins. Très forte recommandation

The room I reserved had a picture with beautiful ocean view from its balcony. Upon arrival I was assigned to a room without such view. I showed the hotel reception staff a picture of the view that was advertised but they said the hotel is full and cannot move me. They did promised to move me to that room with ocean view in a couple of days but that never happened. When I approached the relations manager about the promise made to me she said she will inquire about it and get back to me. Needless to say, she never got back to me and I never got the room with the view I expected.

When I’m spending £1150 per night at a hotel I expect a little positive engagement from the staff. We’ve stayed in dozens of hotels in Mauritius so have a pretty good barometer of what to expect. This is the first hotel that the staff really weren’t helpful or friendly. Which is absolutely bizarre. One caveat to that Vinnaey(?) at the pool was fantastic and what we’ve come to expect from Mauritius. My view is that this isn’t really a hotel, more a residents site with some available rooms / suites. Whilst all other hotels at this time of year are packed due to both European and Mauritius holidays. The place was pretty quiet. I learnt from staff that this is because it is mainly resident driven. We found engagement from the staff was pretty absent and in some cases rude. Although their behaviour to guests who appeared to be residents was completely different. We felt like we were an inconvenience to the staff. Food standards were very good, however service was appalling. Our suite whilst spacious, was dated and appeared to be more of a residence. I’m not sure what they use in the rooms my wife says it was some sort of frangipani. My wife liked the smell however my daughter and I felt it overpowering and made us feel nauseous. The focus of the place is clearly around golf and for an older clientele. departure pretty much sums up the stay. We were not even asked how our stay was at check out. Hardly even an acknowledgment. It’s called the club, one we clearly weren’t part of.

Jättefint hotell, fina rum och omgivningar. Vi bodde här tre nätter i en svit med havsutsikt. Havsutsikten var dock lite begränsad pga ett tak som var byggt så att det blev mer som ett fönster till havsutsikt. Vi hade halvpension. Positivt överraskad av att det har a la carte tre rätters som ingick de flesta kvällar. Däremot besviken på att vatten inte ingick mer än två flaskor på rummet per dag. Inte ens när vi köpte lunch ingick vatten. Det man ska veta är att det är rätt blåsigt på denna kust och att det inte riktigt var en strand att bada på vid hotellet, man får gå en bit. Det blåser in en del som gör att vattnet inte är så klart. I princip inga andra restauranger eller butiker i närheten av hotellet, mer än andra hotell. Jag hade inte stannat på denna ort mer än max en halv vecka, om man som vi blir lite uttråkad av att vara på hotellet hela tiden. Däremot superfint hotell!