Idlewild i SoakZone

The front desk staff was horrible. My wife and I order Uber and when my wife went to the front desk to pick up our food she was told to just take any bag and go. When she refused to take someone else food that was Clearly marked for someone else she was then asked was she going to take the food our just stand there and look stupid. After reporting the incident to the management in the mourning they were very dismissive and up tooth. I was told that there was a lot of orders down there so I guess that made her behavior acceptable. The only thing good about this stay was to vallet parking staff. Excellent job. In addition to that, I was offered a room upgrade in the early check. and then was told that the room would not be ready until 4-8 p m. When I have already arrived at ten am from NJ. So I had a downgrade my room from a suite, two consecutive. To end it all, I asked for my receipt as I was checking out in the front desk person once again gave me an attitude. I would never stay or recommend this hotel to anybody.

The noise from the pool at night was so loud. Do not agree to a room anywhere facing the interior poolside. One suggestion would be complimentary coffee in the lobby. The cookie at check-in was delicious.