Viatges a Horicky

I loved Hotel Jewel and the restaurant and the staff were fab. I only gave it a 4 as there is no elevator and I was on the 3rd floor and the luggage elevator only worked till 2nd floor - so it was quite the hike up and down. Ask for a room lower down if you don't like stairs. Still would recommend.

Clean and conveniently located. The only drawback, no lift. The circular stairs were a bit much.

Near the end of our stay we contacted the provider to let them know the ceiling was leaking water into our room during a storm. The water created a puddle on the floor as well as onto my daughter’s bed. My complaint and frustration is with the providers interaction. I asked for a discount, they denied this and after two separate attempts to communicate further, they ignored my text’s. I'm trying to copy/paste my text communications but this site won't accept it. I'll send you a separate email via your email complaint process.

Beautiful Hotel with great staff and amenities in a very handy location