Viatges a Hope Land

Wonderful customer service. Great check in assistance, affordable price and close location walking distance to food places, supermarket and the beach.

The food was very good and there was plenty of choice. The rooms were spacious and clean. They appeared short staffed as you could wait a while for service at the restaurant and at the bar which could be frustrating. There were rules round the pool but nothing adhered to and it became a free for all. Ie people leaving towels on beds all day and not being there most of it when it clearly says this is not allowed. Letting people play their own music with speakers disregarding others who wanted peace and quiet. The place was ok but I will not be returning.

The rooms are clean and the sea views are breath taking. The staff are lovely and the grounds are simply beautiful.

This was horrible

My family and I took some time to choose the resort we wanted to stay on the island. The island is very safe and beautiful to explore outside of resort as well. The hotel is very clean, has some amazing staff that went above and beyond during our stay that we would like to shout out - Cashka and Rashad from Entertainment, Deanna and Shaq the pool servers, Russel from P&B, Darian and Damien the bartender. The food we had at the à la carte restaurants was incredible - we tried them all but the surf and turf at castle view was our favorite! Although we felt some of the staff went above and beyond, there seemed to be a divide in the level of service we received during our stay. Each time we requested extra towels for our room, we had to wait hours for them to arrive. Before our flight, no one came to assist with our luggage. This was planned the night before, but after waiting 45 minutes past the pick up time we ended up transferring everything ourselves. In general, the staff was slow to respond to requests and provide assistance. When we asked for extra waters, the front desk responded by saying “don’t you already have enough in your minibar”. When we arrived, we were asked if we would like some rum punch and then never received any. Communication and service efficiency could be greatly improved. Additionally, the level of service did not meet the standards we expected, which made our overall experience less enjoyable but we would be open to re visiting in the future.